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The license is per-user, not per-machine. This portability is a strength. To move a licensed installation to a new computer, a user can simply:
: You can use your single license file on multiple personal computers and arcade cabinets within your own household.
Navigate to your (often located in your Documents folder or a custom directory like C:\LaunchBox ). launchbox license.xml
However, even the most loyal key has rules. A Regular License, marked with false inside its code, eventually ages. If it becomes older than a year, it will still open the versions of LaunchBox it was born for, but it won't work with newer versions until it is renewed. LaunchBox 4.0 - Premium Features
The number one support ticket on the LaunchBox forums is "I lost my license when my hard drive crashed." The license is per-user, not per-machine
your license expired. It will not work with newer versions until you renew the license Forever-Updates
When backing up your entire LaunchBox installation, be sure to include the License.xml file along with your data and configuration files. Navigate to your (often located in your Documents
Without license.xml , LaunchBox acts as a free version. With a valid file, you unlock:
: Advanced database filtering options to organize large game collections by personal metrics. Troubleshooting Common License Issues
If you've tried the troubleshooting steps above and still can't resolve your licensing issue, contact LaunchBox support at support@unbrokensoftware.com . Provide your name and the email address associated with your purchase. The support team can look up the specifics of your purchase and provide the most accurate information.
The official LaunchBox team's stance on license issues is very clear. For problems involving banned keys, account recovery, or errors that don't respond to the standard troubleshooting steps, you must contact support directly. Posting these specific issues on the public forums is rarely helpful, as the team will redirect you anyway. For all license-related issues, the designated contact is . Whether you need an older version of the software that matches your license, have a name change request, or are facing a "Critical Error" message, the support team is your primary resource.
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