This is the most important step. A SMART error doesn't always mean immediate failure, but you must be prepared for that outcome. Backing up your data is the only way to guarantee you don't lose your files.
| Scenario | Likely real failure | Likely false -313 | |----------|--------------------|--------------------| | media_errors = 0 but -313 | ❌ No | ✅ HP bug (reset SMART thresholds) | | media_errors > 0 and rising | ✅ Yes | ❌ | | Available spare > 50% but -313 | ✅ (rare) | ✅ (firmware mismatch) | | After BIOS update, error gone | ❌ | ✅ | | Drive works fine in another PC | ❌ | ✅ |
Shut down the PC, unplug it, and open the chassis or laptop bottom panel. Locate the M.2 NVMe SSD slot. Remove the retaining screw holding the drive down. Gently pull the SSD out of the slot at a 30-degree angle.
The occurrence of an HP NVMe SSD -313- error serves as a critical warning for the health of a computer's storage subsystem. This specific numerical code is typically generated during the Power-On Self-Test (POST) when the system’s firmware detects a failure in the Self-Monitoring, Analysis, and Reporting Technology (SMART) attributes of the drive. In the context of modern NVMe (Non-Volatile Memory Express) technology, which is designed for high-speed data throughput, an error of this nature often indicates that the drive's internal health metrics—such as write endurance, temperature, or block reliability—have drifted outside of safe operating parameters. hp nvme ssd -313- error
: If your device is under its original or extended warranty, HP will typically replace a drive that displays a 313 SMART error or fails the UEFI diagnostics. Potential Causes & Troubleshooting
If updating the SSD firmware doesn't resolve the issue, ensure your system's BIOS is up to date, as older BIOS versions can cause compatibility and detection problems. Download the latest BIOS for your exact HP model from HP's website.
The NAND flash memory or the controller chip on the NVMe drive has suffered permanent physical or electrical damage. Step-by-Step Troubleshooting Guide This is the most important step
If all diagnostics pass and firmware/drivers are up-to-date, the problem may be related to power, physical connections, or settings.
Corrupted power states (such as issues waking from Sleep or Hibernation) can cause the motherboard to drop the NVMe connection. Step-by-Step Troubleshooting Workflow
The is a critical S.M.A.R.T. disk alert built into HP firmware that indicates your M.2 NVMe solid-state drive has encountered parameters outside its normal operating range, signaling imminent hardware failure . When this error strikes, your motherboard’s Power-On Self-Test (POST) flags the drive before the operating system boots. This warning is your final window of opportunity to safeguard your data before the drive permanently dies. | Scenario | Likely real failure | Likely
Remove the back panel of your laptop or the side panel of your desktop PC.
The -313- error code is a hardware communication failure. It means the system motherboard or the Unified Extensible Firmware Interface (UEFI/BIOS) tried to communicate with the NVMe SSD but received no response.
Remove the back panel of your laptop or open your desktop chassis.