If your username or machine name appears as active but the software is closed, force-release the seat to put it back into the available license pool. Preventing Future SPLM Licensing Issues
Before fixing it, let’s diagnose the culprit:
[CADWorx Client Workspace] │ ▼ (License Request fails) ❌ [Error 7502: Cannot read data] ▲ │ (Blockage: Firewall, Network, Service down) [SmartPlant License Manager (SPLM) Server] cadworx splm error 7502
Select followed by Set License Server . Verify that the server network name or static IP address matches your current server configuration.
Open a command prompt and try to ping the license server’s IP address. If the ping fails, you have a general network connectivity issue that must be resolved by your IT department. 3. Address Legacy Software Conflicts If your username or machine name appears as
Intergraph (Hexagon) has transitioned away from the traditional SPLM system.
Ensure pdlice.exe (usually located in C:\win32app\ingr\splm\bin ) is allowed through the Windows Firewall . Open a command prompt and try to ping
Error 7502 is a specific seat-acquisition fault. It generally triggers the following message: Error 7502: Cannot connect to the license machine, or the license service has not been started.
On the user's workstation, open the utility. Select the License Machine Center option. Click on Configure Service or Select License Machine .